Terms & Conditions
1. The owner of this web site is Finders Keepers Records Limited (‘Finders Keepers Records’ /‘we’ /‘us’/‘our’). Registration number 5248240.
2. Your contract for purchases made through the Site is with Finders Keepers Records, and you undertake that any and all goods ordered by you are for your own private and domestic use only.
3. You must be eighteen years old to use this site. If you are under eighteen, you may only use the site in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, please do not use the site.
4. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel and you have already paid for the goods, you will receive a full refund.
5. While we try and ensure that all release dates on our website are accurate, errors may occur. If we discover an error in the release date of an item you have ordered we will inform you as soon as possible and give you the option of waiting for the item or cancelling the order. If you cancel and you have already paid for the goods, you will receive a full refund.
6. No contract for the sale of any product will subsist between you and Finders Keepers Records until Finders Keepers Records dispatches the product(s) ordered. We will confirm that the product(s) have been dispatched by a confirmation email. This confirmation e-mail amounts to an acceptance by Finders Keepers Records of your offer to buy goods from Finders Keepers Records.
7. You agree that e-mail can be used as a long-distance means of communication.
8. This confirmatory e-mail will contain all relevant statutory information concerning your contract.
9. This confirmatory e-mail will contain notification should there be any problems of items within your order, should you have ordered multiple items. We will give the option to choose replacement items or receive a refund should we encounter any issues.
10. The confirmatory e-mail will also contain a link to these terms and conditions, and may be amended in accordance with paragraph 59 below from time to time.
11. You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.
12. You undertake that all details you provide to Finders Keepers Records for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.
13. If there are any changes to the details supplied by you it is your responsibility to inform Finders Keepers Records as soon as possible.
14. All purchases are non-exchangeable, non-refundable and non-transferable.
15. You may cancel your order at any time prior to your order being processed by emailing one of the following email address – merchandise [at] finderskeepersrecords.com. You may also withdraw from the contract at any time after the product has been dispatched and you have received our email confirming your order but no later than 7 working days after the day after you receive the product by:
a) sending the notice of cancellation by email to merchandise [at] finderskeepersrecords.com ensuring that you quote your name, address and order reference number; or
b) where you have already received the goods, returning the goods to Finders Keepers Records unopened together with the original invoice. Finders Keepers Records will refund you the purchase price of the goods but not the postage costs unless we are at fault.
16. Once Finders Keepers Records receive notification from you that you wish to withdraw from the contract (in accordance with these terms), any sum debited to Finders Keepers Records from your credit card in relation to your order will be re-credited to that credit card account as soon as possible and in any event within 30 days of your order provided that the goods you wish to return are received by Finders Keepers Records in the condition that they were in when delivered to you. You will be liable for any charges incurred in returning the goods to Finders Keepers Records.
22. This section applies only to the extent permitted by law. For the avoidance of doubt, Finders Keepers Records do not exclude or limit any liability for (a) personal injury (including sickness and death) where such injury results from Finders Keepers Records’ negligence or wilful default, or that of Finders Keepers Records’ employees, or (b) fraudulent misrepresentation
23. Finders Keepers Records does not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.
24. If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product which was advertised at an incorrect price, if the item(s) has been charged and not dispatched we will cancel and refund your order.
25. Finders Keepers Records will do its best to correct errors and omissions as quickly as practicable after being notified of them. .
26. In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, Finders Keepers shall, at its own option, make good any shortage or non-delivery, replace damaged or defective goods, or refund to you the amount you paid for the goods in question PROVIDED THAT you notify Finders Keepers Records of the problem in writing at the address stated in the confirmation e-mail within 10 working days of delivery of the goods. NOTHING IN THIS CLAUSE AFFECTS YOUR STATUTORY RIGHTS.
27. You and Finders Keepers Records will only be liable under these Terms for losses which are a reasonably foreseeable consequence of the relevant breach of contract.
28. The products sold on the Site are provided for private domestic and consumer use only. Accordingly, Finders Keepers Records do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from Finders Keepers Records
29. In order to give customers increased confidence and protection Finders Keepers Records uses Paypal for all credit card transactions. For further detail please visit the Paypal website. Alternatively, please phone your bank for more information and assistance.
Processing of orders
Credit and Debit cards are debited on the day of shipping by Finders Keepers Records. All prices include sales taxes (where applicable) unless otherwise stated, and a charge is made for shipping.
Finders Keepers Records aims to arrange shipment of all ‘in stock’ items within 3 working days receiving your order. The orders will often turn around in 24 hours particularly with new releases. Your order may be delayed if the item is not in stock and awaiting repress. Some items may be unavailable and the current stock status will be amended as this is discovered. You will be given the option of refund or replacement should this be the case.
You can keep track of your order status by emailing us at merchandise [at] finderskeepersrecords.com. Our standard returns policy applies to all purchases from Finders Keepers Records.
Delivery / Title / Risk
The period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order and stated in the Order Confirmation. Please note that your goods may be sent to you in instalments, however this will only be a in case of a delay. We will always attempt to dispatch your order complete.
If your delivery address is outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; Finders Keepers Records advises each customer to contact their local customs office for further information.
Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
We shall have no liability (including liability for negligence) for the acts or omissions of telecommunications service providers or for failures of, or faults in their networks and equipment.
No waiver by us of any breach of these Terms shall be considered as a waiver of any subsequent breach of the same or any other provision.
You may not permit, create unauthorized framing of, or deep linking to, the Site or the creation of derivative works thereof from any other website under your management or control.
In these Terms, ‘Intellectual Property Rights’ means patents, database rights, copyright, design rights (whether registered or unregistered), trade marks (whether registered or unregistered) and other similar rights, together with the right to apply for the protection of any such rights. All Intellectual Property Rights in the Site shall be owned by us absolutely.
Subject to the licence granted to you to use the Site, Finders Keepers Records reserves all rights, title and interest in its Intellectual Property Rights in the Site. Any goodwill accruing from use of Finders Keepers Records and its affiliates’ trade marks, trade and business names and service marks under this Agreement will vest in Finders Keepers Records and its affiliates, as appropriate.
It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law.
We reserve the right to terminate this Agreement and to suspend or terminate your access to the Site immediately and without notice to you if:
a) you fail to make any payment to us when due;
b) you breach the terms of this Agreement (repeatedly or otherwise);
c) when requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity;
d) we suspect you have engaged, or about to engage, or have in any way been involved, in fraudulent or illegal activity on the Site.
Finders Keepers Records may amend these Terms from time to time, and place the new version on the Site. When Finders Keepers Records do so, it will mention the fact on our home page (www.finderskeepersrecords.com). For users purchasing goods on the Site for the first time, all purchases from the date that the amended terms are placed on our website onwards will be governed by those new terms Otherwise, such changes will be effective against existing users thirty days following posting of the amended version on the Site. Your continued use of the Site following Finders Keepers Record’s posting of any changes will constitute your acceptance of such changes. If you do not agree to any changes to these Terms, then your only remedy is to cease using the Site.
These Terms supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between Finders Keepers Records and you relating to your purchase. Finders Keepers Records advises that you print off and keep safe a copy of these terms and conditions once your order has been accepted by Finders Keepers Records. We will store a copy of the contract entered into by you with Finders Keepers Records. You are advised to read (and are responsible for reading) fully all information on this website.
If any provision of these Terms shall be held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the remaining parts of these Terms and the remainder of the affected provision shall be unaffected.